Last updated: 16 August 2026
This website/application ("the App") is operated by PCI Property Find 1 (Pty) Ltd, trading as RibShack@The Lucky Local ("we", "us", "our"), a company registered in South Africa under registration number 2008/029176/07, with its physical premises at 225 Dykor Street, Silverton, Pretoria.
By creating an account, placing an order, or otherwise using the App, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the App.
The App allows customers to register an account, browse our food and drink menu, place orders for collection or delivery, and manage their order history. You must provide accurate and up-to-date information when registering, including a valid, contactable cell phone number.
You are responsible for keeping your account details confidential. We reserve the right to suspend or block any account (as reflected by the "blocked" status on your customer record) at our discretion, including for suspected fraud, abuse, repeated failed deliveries, or non-payment.
Each person may hold only one customer account. Where we identify multiple accounts operated by the same person, we may merge, suspend, or close the duplicate accounts.
All prices displayed on the App are in South African Rand (ZAR) and are inclusive of VAT where applicable. We reserve the right to correct pricing or menu errors at any time before an order is confirmed. Payment is processed electronically through our appointed payment service provider. We do not store your full card details on our systems.
An order is only confirmed once payment has been successfully processed and you receive confirmation on the App. We reserve the right to decline or cancel any order, including where items are unavailable, where payment cannot be verified, or where fraud is suspected.
Where delivery is offered, delivery charges are calculated based on the distance in kilometres between our premises at 225 Dykor Street, Silverton, Pretoria and your specified delivery address. You must provide a contactable cell phone number so that our delivery agents can reach you if they have difficulty locating your premises. Failure to provide accurate address details or to answer the delivery agent's calls may result in delayed or failed delivery, for which we are not responsible.
Please see our separate Refund Policy for full details on refunds and returns relating to food and drink orders.
We operate a customer rewards programme ("the Programme") which allows you to earn store credit by introducing new customers to the App. Participation is entirely optional and free. There is no joining fee, subscription, or purchase requirement to participate, and no payment of any kind is required in order to earn rewards.
Each registered customer is issued a personal invitation link. Where a new customer registers using your link, that customer is recorded as your introduction at the moment they create their account. This link is permanent and cannot be changed afterwards.
You may earn rewards in three ways:
Rewards extend no further than the second level described above. You do not earn anything from any further introductions beyond that point.
Percentage rewards are calculated on the value of food and drink only, excluding VAT and excluding any delivery charge. Rewards accrue only once an order has been completed and paid for. Orders that are cancelled, refunded, or reversed will result in the corresponding reward being reversed from your balance, which may reduce your balance below the amount previously displayed.
The current reward rates and the minimum qualifying order value are displayed in the App and form part of these Terms.
Rewards are credited to your reward balance in the App as store credit only. Store credit:
The Programme is a customer discount and marketing arrangement. It is not an investment, a business opportunity, an employment or agency relationship, or a scheme in which returns depend on recruitment. All rewards arise solely from actual purchases of food and drink and are funded by us out of our own margin.
Unused store credit expires after the period of account inactivity displayed in the App. Expired credit cannot be reinstated.
If you delete your account, close it, or it is closed or blocked by us, any remaining store credit is forfeited immediately and permanently. It cannot be restored, transferred, or paid out in any form.
We may withhold, reverse, or cancel any reward, and may suspend or remove you from the Programme, where we reasonably believe that rewards have been obtained through:
You may not present the Programme to anyone as an income opportunity, an investment, or an offer made by us other than as described in these Terms, and you may not advertise it in a way that is misleading or that implies any endorsement or guaranteed earnings.
We may change the reward rates, the minimum qualifying order value, the redemption limit, the expiry period, or any other aspect of the Programme at any time, and we may suspend or discontinue the Programme entirely. Any change applies from the date it takes effect and does not alter rewards already credited to your balance before that date.
If we discontinue the Programme, we will give you reasonable notice and a reasonable opportunity to use any store credit already in your balance before it lapses.
Where you introduce a customer, we will show you that person's name in your reward history so that you can see which introductions have earned rewards. Where a reward arises from a second-level introduction, that person is not identified to you. By sharing your invitation link, you confirm that you are sending it to people you know and who would reasonably expect to hear from you.
Store credit is treated as a discount against future purchases. You are responsible for any tax consequences that may arise for you personally, if any.
To the maximum extent permitted by South African law, we shall not be liable for any indirect, incidental, or consequential loss arising from your use of the App, including delays in delivery caused by incorrect address information, third-party payment processing failures, or events beyond our reasonable control. Nothing in these Terms limits any right you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded.
Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms.
We may update these Terms and Conditions from time to time. Continued use of the App after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa, and any disputes shall be subject to the jurisdiction of the South African courts.
Email: ribshacksilvertom@gmail.com
Phone: 079 659 6524
Address: 225 Dykor Street, Silverton, Pretoria